CPH TERMS AND CONDITIONS
CUSTOM WHOLESALE ORDERS
Returns/Refunds: We offer return/replacement options if your product does not meet our standards, is incorrect, or is defective. We approach refunds and replacements on a case-by-case basis, so please reach out to us with any questions.
Your hats are custom made, and as soon as you pay your invoice we order all the materials required to create your order. Your hats are one of kind, made to order, and by placing your order with us, we commit to producing your entire project. If there are errors with your order, we are always happy to make things right.
SINGLE HATS/CPH MERCH
Due to our made-to-order process, items that are returned for a refund are subject to a restocking fee of $7 that will be deducted from your refund.
- Exchanges for different sizes or items of the same value are completely free.
- Returned items are subject to a restocking fee of $7.
- All returns/exchanges must be made within 30 days of the original purchase date.
- Items must be returned in their original condition, unwashed and unworn. We reserve the right to withhold a refund if the product appears to have been worn.
- Returns/exchanges are typically processed within 5-7 business days of receiving the item(s) at our headquarters.
- If we are unable to complete a requested exchange or repair/replace a returned item(s) due to inventory, we may choose to issue a gift card or store credit.